At Vytru, we are always inspired by means that makes communication easier for everyone. We believe that using the Microsoft Skype for Business/Lync platform that you already have to extend other functions is the real manifestation of how apps, plugins, and integration can add more value to your current investment. With that being said, and with the advent of Skype for Business Web SDK, we are pleased to introduce our simple, yet very effective Web Chat Widget/Plugin for live web chat with anonymous web visitor to your company website or online store.
What is the Skype for Business/Lync Web Chat Widget?
What Are the Benefits of the Skype/Lync Web Chat Functionality?
You can convert more visitors into customers by engaging with them and delivering instant support for them. Your employees are already on Skype/Lync and they will be ready to help.
It gives a better experience for your web visitors, because they do not have to wait for someone to respond to a web form inquiry, or a call back request. They get to make better decisions on products or services faster.
There is no additional Chat Tools that your users need to be logged in to which makes life easier for them as they can manage to respond to chat conversations from within Skype/Lync conversation window.
What Are the Features of the Skype/Lync Web Chat Widget?
You can build Response Groups to handle incoming chat requests based on availability, experience, specialty, etc.
Observation Mode allows you to know where is a visitor on the page by sending an IM notification to your Skype/Lync client. This enables you to initiate a conversation and offer help to get visitor attention.
Built-in Visitor Tracking feature sends you information in a IM message about the web visitor like which product they are interested in, how they found your website, where they are from, and other useful information for better customer handling.