Sell More, Service Better, and Support your website visitors Faster with Vytru Live Web Chat Widget for Lync/Skype for Business
Web Chat Widget for Microsoft Lync/Skype for business helps you to connect with your anonymous website visitors from your Microsoft Lync/Skype for Business client from anywhere. Engage with your website visitors and deliver a better customer experience with IM, Audio, Video, and Screen Sharing. Not only that, track your visitors and know where they found, where they are, and what they are interested in.
Leverage your Lync/Skype4B Deployment
Get the best out of Lync/Skype by enabling your agent to use their client to help website visitors and answer their inquiries. Yet another way to maximize your investment in Lync/Skype.
Know Who is Visiting with Visitor Tracking
Agents will get visitor information like their location, referral, and what they are really interested in. They can also know the language and timezone of the visitor for a better support experience.
Chat/IM Response Group
using the control panel the system manager can define different response group for each zone of the site which will include a list of agent that the system will route the chat instance to one of them, so you might have different response group for specific product page or support page each will route to different team.
Setup and Customize in Less than 3 Minutes
Setup Vytru Live Web Chat Widget on your website in less than 3 minutes. Customization is very simple as well in order to let you match look & feel of your website.
Agent would be able to invite other participants to the conversation to answer and support the web site visitor and escalate the chat conversation into Audio full Audio/Video/Content sharing web meeting.
Start the conversation
In observation mode Vytru web chat will call the agent once the visitor opens the web page, and can initiate the conversation with the visitor to offer support.